Policies

Payment:

All payments are through PayPal or via bank transfer. The bank account details will be provided at the time of order placement. Once the payment has been received the order will be shipped. PDF patterns will be emailed after the payment is successful.

Delivery:

All ready to ship items will be shipped via India Post after receiving payment. All ready to ship items will be posted within 2-3 business days. Custom orders will take more time. Speed Post shipping charges will apply. Shipping charges will vary based on the size of the package and shipping location. Tracking numbers will be provided for every item shipped.

Packages are shipped Monday through Friday. Sometimes delivery can be somewhat faster, or sometimes a little slower, so please allow up to 15 business days for delivery. If your package hasn’t arrived within 15 business days, please contact us so we can review your order details. Unfortunately, we can’t be responsible for the errors or delays of others in delivering your package but we will do what we can to locate the package for you. We can NOT be responsible for lost or stolen packages.

Returning Products:

It’s important to us that you are happy with your purchase, but if for any reason you are not satisfied with our products simply contact us within 2 days of receiving your package. Items must be then returned within 7 days of receipt for an exchange or a full refund (minus the delivery charge). Custom orders cannot be returned. We are a small company and simply cannot pay for shipping for you to return your product if you have decided you don’t want it. Please make sure you double check measurements and read product details before purchasing.

To qualify for a refund the goods MUST be unused, and in re-saleable condition, once inspected by us we’ll refund the amount to your bank account within 14 days. Shipping amounts will not be refunded.

If any of your goods is damaged or the wrong product was provided to you as a result of our error, return the unopened and/or unused goods and according to your instructions we will either exchange them or reimburse the cost of the items and the delivery charge. Please email us within 2 days of receiving your package, so we can establish your needs quickly.

When returning items we recommend you track your order, as we cannot accept responsibility for parcels lost in transit. Please pack items suitably to prevent damage in transit. Please include your name, address, order reference number, reason for the return and the action you would like us to take with all returns.

The following items can’t be returned or exchanged:

Because of the nature of these items, I can’t accept returns for:

  • Custom or personalized orders (unless they arrive damaged or defective)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Privacy Policy

A Quaint Stitch Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.aquaintstitch.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Ecwid to power our online store–you can read more about how Ecwid uses your Personal Information here: https://www.ecwid.com/privacy-policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at AQSpatterns@gmail.com